Frequently Asked Questions
Quote
- 1
I am interested in your services. How do I get a quote?
You can get a quote for your requirement by visiting the order now page and entering the details of the document you wish to get edited.
- 2
I need an invoice to present at my University to get reimbursement. What is the process?
Yes, we can help you with this. You can write to us about the service you require, word count of the document and deadline to complete the service basis which we shall generate the invoice and mail you the same. You can write in to us at privacy@regentediting.co.za for this manual quote and invoice request.
- 3
What is the validity of quotes on the website?
All quotes from Regent Editing are valid for a maximum of 30 days from the date of the quote. After this period, a written confirmation must be taken.
- 4
Can I get a quote in my local currency?
You can either convert the amount from US Dollars to your local currency through currency converter websites or you can request our team to help you with the same. Email us at privacy@regentediting.co.za.
- 5
Does the quote change with the deadline?
Yes, prices change with the deadline. You will be charged higher for short deadlines and vice versa.
- 6
Do you offer discounts?
No, as a policy we do not offer any discounts
- 7
Do you offer sample edits?
As of now, we do not offer sample edits. However, previous sample edited documents are available on the website for you to view and get an understanding of the deliverable from our side.
Order
- 1
How can I place an order?
You can order online on the website using the order page.
- 2
How will I get to know that the order has been successfully placed?
After successful completion of the order, you shall receive a confirmation email for the same. If you do not receive an email within 30 minutes, check your spam box.
- 3
I am trying to place an online order, but it is not going through?
Our support team is available 24X7. You can write to them at privacy@regentediting.co.za
- 4
Can I upload a pdf or tex file for editing?
While through the order form on the website, you cannot upload a tex or pdf file; if you wish to get these files edited, please write in to us at privacy@regentediting.co.za and we shall revert back with a custom quote for the same.
- 5
I wish to amend my order, can I do that?
You can amend your order details within two hours of the time you place the order. However, this does not apply for urgent orders with less than 3 days delivery. To amend the details of your order, write in to us at privacy@regentediting.co.za
Payment
- 1
I have made payment after ordering at the website, however, have not received any confirmation email from you.
If you have not received a confirmation email from our side, please write in to us with details of the order you placed, amount you paid and your Full Name at privacy@regentediting.co.za
- 2
Can I pay using my friend’s card?
Yes, you can pay using your friend’s card, however, you will have to provide a scanned copy of his/her ID and address proof.
- 3
While my card has been charged, the order shows declined at the website.
This case would require additional investigation. Please send in the transaction details to us at privacy@regentediting.co.za to investigate this issue further.
- 4
Can I pay in parts?
No, you will have to pay for the order full in advance. However, you can choose to divide the order in many parts.
- 5
Can I pay using bank transfer?
No, we process our payment only through our payment processing partner which does not allow payment through the bank. Only credit and debit cards are accepted.
Refunds
- 1
I paid in excess, how do I claim a refund?
Please mention the details of the excess amount paid to us at privacy@regentediting.co.za and we shall get back to you after case investigation.
- 2
I wish to cancel the order, how do I claim a refund?
Order cancellation is only possible within two hours of the time order is placed. However, for urgent orders, no cancellation is possible. For more queries on this, email us.
- 3
How soon will the refund appear in my card?
Refunds usually take 2-3 weeks to appear in your card account. However, in some cases, this may take as long as 4 weeks for the credit to appear.
- 4
Can I get a refund in a different card account?
No, we shall refund the payment to the account from which payment was made.
Services
- 1
Is your service guaranteed?
Yes, our service is guaranteed. That means you have the right to ask for revisions till you are satisfied with the service. You must however, note that the service is guaranteed for its intended scope of work and hence you must read the scope of service before placing the order.
- 2
Can I change my service type after having placed the order?
Yes, within two hours, you can change the service type by writing in to privacy@regentediting.co.za with details of your original order.
- 3
Do you offer only formatting service as well?
Yes, we do offer only formatting service as well.
Privacy
- 1
Are my details confidential?
Your personal details including your name, phone number and email ID are secure with us. We never send unsolicited emails to you.
- 2
Is my document secure with you?
We save your documents on encrypted servers and try to ensure that your documents remain safe and secure. Your original and edited documents are deleted from our servers within 30 days from the date of order completion.
- 3
Do I need to sign a non-disclosure agreement (NDA) with you?
By default, all our services are covered under non-disclosure terms. However, if you wish to get NDA signed exclusively with us, you may write in to us at privacy@regentediting.co.za
Working Days
- 1
What are your operating timings?
We work 24X7 and all the days of the year. You can expect a reply to your email within 4-6 hours or at max 12 hours.
- 2
Will my order get delivered on Sunday or a public holiday?
Yes, since we work 24X7, work will be delivered irrespective of Sunday or a public holiday.
Editors
- 1
Who are your editors?
Most of our editors hold a PhD and have extensive experience in academic editing. Many of our editors have previously worked with journals or publishing companies.
- 2
Are your editors experienced in the latest formatting styles?
Yes, our editors are experienced in various formatting styles including APA, MLA, Harvard, Chicago, Turabian, Oscola and others.
- 3
Will my editor know about my subject area?
Since we have over 120 editors in our repertoire, you can be reasonably sure of finding an editor well versed in your subject area.
- 4
Can I opt for the same editor throughout my thesis completion?
Yes, you can do that by simply writing in with your request to us at privacy@regentediting.co.za